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  • Orders

    If you created an account when checking out, you can log in and check the status. If you don't have an account, you can email us at info@nostalgicbulbs.com.

    Orders will usually ship out within 24 hours of the order placed. Saturday and Sunday orders will ship out on Monday or Tuesday.

    We pack orders continuously throughout the day and ship them every weekday. We will make every effort to accommodate your order change and cancellations whenever possible. It may not be possible If your order has already shipped, reached a certain level of fulfillment or the order includes specialty items. Please contact our Customer Service department as soon as possible at 800-605-6835, or email us at info@nostalgicbulbs.com

    We accept all major credit cards. Visa, Mastercard, American Express, and Discover card. You may also use services such as Amazon Pay, Apple Pay, Google Pay, Shop Pay, or Meta Pay to checkout. Payment by cashier's check, money order, or personal check are also acceptable providing the order is placed directly with an Account Manager. Please note an order paid with a personal check will be held until all funds are available resulting in an order processing delay of up to 2-weeks.

    All credit card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted, and credit card numbers are not stored in our system. If preferred, personal information can also be submitted over the phone for order placement with an Account Manager at (800) 605-6835.

    Yes, we do. If you have a large order, please send quote requests with details to info@nostalgicbulbs.com and we'll get right on it.

    Our packers are professional technicians experienced and trained in shipping fragile items and glass. Despite our best-efforts breakage does happen occasionally. Should you receive an order with damaged items, or if your package is lost, simply contact us and we will be happy to assist and provide you with a credit or replacement.

    Shipping

    Yes, we use USPS (United States Post Office) or UPS for all our shipments to Canada.  USPS transfers the shipments to Canada Post which will deliver the packages to you.  UPS will deliver directly to you. You are responsible for the import duties which are usually due at time of delivery.  On most orders you’ll be able to choose between first class (10-12 business days), Priority Mail ( 6-10 business days), or Express Mail (3-5 business days).

    - We can ship via FedEx if you have an account with this carriers and would like to use your account number.  Just call customer service at 800-605-6835 or email us at info@nostalgicbulbs.com to do so.

    We are located in Los Angeles, California and 95% of the orders will ship from this location. Some of our lighting fixtures will ship directly from the manufactures in different states.

    Yes, Express and Next Day orders placed after 2:00 PM Pacific Standard time will ship out the next business day. UPS and FedEx deliver those packages on business days. Saturday and Sunday are not considered business days. (See chart below for more detail) If you have any questions or would like to know if we can ship out express orders after the cutoff time please call us at 800-605-6835 during normal business hours. (9:00AM-5:00PM PST M-F)

    If your order is shipping to an incorrect address, please email our customer support team at info@nostalgicbulbs or call us at 800-605-6835. Our order processing team moves swiftly to get you your order as quickly as possible, but we’ll do our best to fix it! Please note we can’t guarantee changes once the order is submitted.

    Shipping costs are calculated at checkout. Costs are determined by the shipping destination and the weight of the package.

    Returns

    Our easy 30-day return policy gives you time to make sure you love what you got. NostalgicBulbs.com will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    Please contact customer service at info@nostalgicbulbs.com or call us at 213-608-0058 and request a Return Merchandise Authorization number prior to shipping the item back to us. Once we get your return, please allow 5 to 7 business days for the refund to be processed. For more information please checkout our return policy page.

    We do not facilitate a standard exchange. We'll be happy to assist you with a return for an unwanted item (if eligible) and a refund back to your original form of payment. You may place an order for the desired item at any time.