FAQ

Can I change/cancel my order once it's been submitted?

-You can change your order before we ship it out, please contact customer service at 800-605-6835 as soon as possible.

-If you wish to cancel your order, call our Customer Service Department during normal business hours.  If your order has already shipped, you will have to request an RMA (Return Merchandise Authorization) by following the Returns Info Link prompts in the Customer Care Center. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.

 

  Is it safe to submit my credit card number?

-We take our customers' security seriously. That is one of the reasons we choose Google Checkout to handle all of our payment processing. We never see or handle your credit card information. During the ordering process, if making a payment by credit card, the area in which the payment is made is on Google secured checkout servers.

 

How do I know when my order has shipped?

- All in stock items will ship out the same day or next day. You will receive and email from us within 24 hours containing your tracking information. If any items in your order are out of stock or if your order requires multiple shipments, you will receive an email for each time a shipment is made. Once shipment information is available, you can also track your order on our website by logging into your account, selection “order status."   If you requested shipment using a carrier other than FedEx, Please contact us for shipment information. For more information on shipping, please read our shipping policy.

 

What if my bulbs arrived damaged?

We understand that many of the items we sell are very fragile, and despite our best efforts, breakage does happen occasionally. Should you receive an order with damaged items, simply contact us and we will be happy to provide you with a credit or replacement. For a replacement totaling less than $20.00 only a credit could be issued, shipping single items greatly increases the chanced of damage during transit.  Due to case quantity restrictions, some items are not eligible for replacement. In these cases, a credit will be provided.

 

What is NostalgicBulbs.com's return process?

To return an item you purchased from us, contact us within 14 days after receiving your shipment for an RMA (Return Merchandise Authorization) number. Once you have obtained an RMA number, please send the items to:

NostalgicBulbs.com Warehouse
Attn: RMA#
13020 San Fernando Road, Unit C
Sylmar, CA 91342

Returns are credited within 14 days of being received in our warehouse. Credits are issued to the original payment method. Items must be returned in their original packaging and in a resalable condition. For more information about returns, please read our Returns and Exchanges policy.

 

Do you ship to Canada /other international locations?

-Yes. We are able to ship to Canada and other international addresses.  All international orders are shipped via USPS.

 

Is there a warranty on the product I buy?

Yes. Manufacturer's warranties vary by manufacturer and product, but we stand behind all of the products we sell and are happy to work with our customers directly to resolve issues relating to product performance.

 

Does NostalgicBulbs.com charge sales tax?

NostalgicBulbs.com collects sales tax for orders with a shipping address in the state of California.

 

What does NostalgicBulbs.com do with my personal information?

Information such as billing/shipping addresses, phone numbers, and email addresses, are used to verify credit card purchases with your financial institution and to contact you if there are any issues with your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission. For more information, please read our Privacy Policy.

 

What if I forget my password?

we can send it to you by email. Simply go to the Sign-In page and select 'Forgot Your Password?' below the email and password boxes. Fill in your email address, click 'Submit', and an email will be sent to you containing your password.

 

Can I change my password?

Yes. To change your password, log in to your account using the Sign-In page. You will be directed to the Account Information page, and you can change your password.

 

Do you substitute items that may not be available?

Yes, we reserve the right to substitute comparable brands if necessary.

 

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