Customer satisfaction is our first and most important job. Our warranty policy goes beyond our competitors and is one of the best reasons to do business with us. We want our customers to have a superior buying experience, every time. Our warranty policy is designed to maximize customer confidence. Please take a moment to review our policy.
Many products we offer provide a Manufacturer's Warranty. These are clearly stated on our website. PLEASE NOTE: a manufacturer's statement of Average Rated Life Hours does not imply a Warranty.
Some products on our site are not accompanied by a stated factory warranty. We will stand behind those products unless categorized as Special Handling, Special Order, or Non-Stock for ninety days from the date of invoice. Products in this category are usually replaced or credited back to the original credit card used for the original purchase. In replacing products covered by our Supplemental ninety-day warranty, we will pay for the shipping costs of the replacement (up to sixty days from the date of purchase). Please review the following Special Handling Non-Warranty policy below to understand remedies for products exempt from our Supplemental Warranty described above.
Certain product categories carry no manufacturer's warranty and are exempt from our Supplemental Warranty. These products are generally exempt because they must be adapted, modified, or otherwise manipulated in order to be used as intended.