Our easy 30-day return policy gives you time to make sure you love what you got. NostalgicBulbs.com will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 30 days.
Please contact your account manager or customer service at 213-608-0058 and request a Return Merchandise Authorization number prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in as-new condition.
We reserve the right to impose a restocking fee on unauthorized or unusual returns. Special orders, custom made pendant or fixtures cannot be returned. Cloth covered wires that were cut as an order by the foot are also not eligible for return. Shipping costs are not refundable.
NostalgicBulbs.com will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit
In order for a damage claim to be successful, NostalgicBulbs.com has to be notified of the damage within two working days of the damage. As the shipper, we will file the claim on the customer's behalf and arrange for a replacement at no charge and no shipping, or arrange for a refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be assessed according to the amount of the actual damage.
All International sales are final.
NostalgicBulbs.com will not accept returns from international Sales. Please make sure to carefully check the accuracy of your order.
NostalgicBulbs.com does stand behind our products. Under certain circumstances, you may contact us for Return Authorization.
- You received the wrong item.
- The item received is defective.
- The item arrived damaged due to shipping.
International Return Authorization:
- RMA must be obtained within 5 days of receiving your order.
- You must contact us for an RMA or your return will be denied.
- You must include a picture of your order with the packing slip.
To receive your RMA please contact us at RMA@nostalgicBulbs.com